To track employee health and encourage changes takes more than looking at sick days and claims data. Start by monitoring how employees are using preventive services. If they’re not taking advantage of these, you need to determine why. Do you offer health club discounts, but the gym is too far away? Employees may know what health benefits they have, but do they know the value? Take the time to understand what employees want and need and communicate how their healthcare benefits can help them. Don’t forget to individualize healthcare benefits, preferably with a personalized gateway. Make it easy for employees to complete tasks such as choosing a new physician, finding a specialist, understanding costs associated with care, and weighing the benefits of treatment options. Reassure employees that their privacy is paramount. Finally, don’t forget to measure results and use data to implement new practices. Read the full article.