To err is human; people make mistakes. However, good leaders own their mistakes, instead of denying them or blaming others. Start by stating openly that you take responsibility for a mistake. Be specific about the error you made, and explain the thought process/reasoning behind your decision or action. Understand that explaining does not mean excusing. Explaining why you made a mistake helps others see you as open, honest, responsible, and human. It also demonstrates a culture of risk-taking, tolerance for mistakes, and personal accountability. Finally, be sure to outline your plan to correct or resolve the situation and what is being done to prevent similar issues in the future. Read the full article.
