IT problems are a nightmare that cause angst, anxiety, and frustration for everyone. Now a new survey suggests that they also contribute to lost productivity:
- One in 5 employees say that poor-performing or broken IT equipment has caused a loss of productivity during the pandemic.
- Almost 4 in 10 say they’ve had to wait longer to get IT issues resolved while working from half. Half say they’ve waited at least three hours while an IT issue was sorted out.
- 57% say they experienced issues related to hardware replace during the pandemic.
- A vast majority of workers (over 80%) say they didn’t have but would have welcomed the option to pick up replacement equipment using a self-service system while their computer or other device was being repaired.
- Two-thirds of workers say they’ve had a bad experience with IT during the pandemic.
However, not all the news is bad:
- Nearly half (44%) of workers say productivity has improved since the outbreak of COVID-19.
- About half say they have enjoyed the reduced travel time to work and that they have fewer distractions.
