Moving through this global crisis, leaders face new challenges daily. The work processes that were effective last week may not work now, and adaptations made today may not work next week. Leaders need to change the way they lead and work in this new reality:
- You need different instincts to be successful. For starters, focus on responding and not reacting. This means calming those around you with a constant flow of communication and updates.
- Decision-making is happening every four hours. You no longer have the luxury of waiting days or weeks and collecting significant data before making a decision.
- It is essential to look at employees as whole people. Look for ways to boost morale. Attend to workers’ needs, feelings, and concerns. Anticipate and address their immediate needs, such as food, child care, and stress relief.