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(11/22) Why Mistakes Are Great Training Opportunities

By Joanne Kaldy / November 22, 2019

Of course, no one likes making mistakes. However, increasingly, organizations are looking at mistakes and errors as an opportunity to identify and implement positive change and better processes. To turn a mistake into a training opportunity, consider the following:

  • When possible, give employees a chance to fix their mistake.
  • Dissect the mistake, but focus on the process, procedures, and system that made the error possible instead of the person erring. For instance, Jill may be responsible for a typo in the annual report, but perhaps that process didn’t give her enough time for proofing; or someone else made changes unbeknownst to her after she signed off on it.
  • Don’t let good behaviors get mixed up with the mistake. Don’t dismiss consistently good work and dedication because of one mistake.
  • Let people/teams teach others about their mistakes. Encourage people to see mistakes as learning opportunities and not a source of shame and embarrassment.

Read the full article.

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