Top HR leaders talk about technology that will give you an edge over the competition in the new year.
Increasingly, HR departments are leveraging technology to be more savvy and efficient in service delivery, record-keeping, communication, and benefits management. Read on to see what leading experts say are hot HR tech trends for 2020.
Of course, tech solutions aren’t one-size-fits-all. It’s essential to identify your specific needs, service gaps, and employee concerns/complaints to determine what programs, platforms, and processes you need. However, among the hottest trends:
- Using technology to measure and analyze employee performance all year long, including communicating with workers in real time about performance appraisals and issues.
- Implementing HR analytics to make better decisions. HR pros are analyzing data and using information to identify trends, change course as needed, and be proactive in identifying pending problems such as workforce shortages in certain departments. They also are analyzing the impact of trends and issues on the bottom line to sell staffing or benefit recommendations to upper management.
- Using artificial intelligence (AI) for detailed feedback. AI-driven sentimental analysis technology is letting HR better hear, understand, and respond to employee feedback. Team leaders can use this to see what workers feel by department, unit, or organization-wide. This data also enables managers to triage concerns and identify those requiring urgent attention.
- Employing instant messaging capabilities (such as Microsoft Teams) to communicate quickly with employees no matter where they are.
- Using benefits technology to improve program enrollment. Tech that enables workers to enroll in minutes while sending utilization analytics to managers is gaining popularity. This lets HR and other leaders see what benefits are most popular and what drives employee engagement. This also helps HR predict and mold effective benefits programs moving forward.
- Improving the employee experience. Leveraging human capital management system functionality enables HR to more efficiently deliver support and solutions. At the same time, they can more quickly, accurately, and confidently meet legal, regulatory, and privacy requirements.
- Using applicant tracking systems to enable recruiters to manage all stages of the recruitment and hiring process—from candidate sourcing and ranking to outreach and communication. This is especially useful for positions with a high volume of candidates.
In general, HR leaders see automation as the future for recruiting, hiring, onboarding, payroll, training, benefits management, and more. Experts suggest that those organizations that procrastinate on this will be left behind in the new year. As you’re implementing various technologies, don’t forget the importance of integration and the ability for all of your systems to talk to each other in real time.
