An increase in automation and dependence on technology often suggests depersonalization in the workplace; but, in fact, human connections and soft skills are more important than ever. Make sure your employees have the soft skills they need to thrive in a high-tech world. Start with a needs assessment. Do leader embrace innovation? Do teams collaborate effectively? Are there communication gaps? Use a gap analysis to assess skills and identify training and coaching needs; then make training accessible. Remember that interactive training involving multi-media programming and role playing is most effective for adult learners. Identify measurable outcomes to track so that you can identify gaps and opportunities on a regular basis. Don’t wait until there are problems such as turnover, conflicts, errors, and lost productivity to recognize soft skill gaps. Read the full article.
