• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

InFront on the Workforce

Long-term and post-acute care publication

Subscribe | Events | Advertise | Contact Us

  • Facebook
  • LinkedIn
  • Twitter

  • HOME
  • ABOUT
    • Who We Are & What We Do
    • The Vision
    • Readership
  • RESOURCES
    • Important Links
  • Retention & Engagement
  • Culture & Leadership
  • Regulatory
  • Technology
  • Industry Trends

Execs and Employees Disagree on Status of Technology at Work, PwC Study Says

By Joanne Kaldy / November 20, 2018

There’s a big disconnect between what drives executive technology decisions and how employees experience that technology on the job.

The C-suite often sees things differently from other employees, especially when it comes to the way employees experience workplace technology, notes the latest PwC Consumer Intelligence Series report, “Our Status with Tech at Work: It’s Complicated.”

While 90% of executives believe they base technology decisions on the needs of their workforces, only about half (53%) of workers say the same, states the report, which surveyed more than 12,200 full-time employees.

There’s also a disconnect between employee desire for digital skills and the training for them to obtain them. More than one-third of those surveyed identify digital skills as a factor in their career advancement, but they often remain skeptical about how the technology they use every day can help them achieve their goals.

HR is one area where employees often prefer digital interactions. For tasks such as scheduling vacation time, updating contact information and choosing benefits, more than half of those surveyed would rather use a digital platform than meet with an HR representative face-to-face. For IT issues, one-third would rather deal with an actual person than a digital tool.

Employee dissatisfaction with the technology experience—and the perception of the execs who chose that technology—can spiral across the organization quickly. “That experience gap matters,” the report notes. “If leaders do not have a clear and accurate understanding of how their people use technology at work, and what motivates them to use these tools, both business ambition and the employee experience can suffer.”

The key is to involve employees in decision-making, including detailed information gathering on exactly what tools employees say will help them do their jobs more efficiently and accurately. In many cases, the technology already exists but it’s performing well enough to make a difference in workflow, the report adds. “From choosing devices, to picking apps, to opting for voice over text, employees look for options that help them do their best work,” the report notes. “For example, changing work environments mean more people want greater mobile capabilities, but only 60% of employees say they’re satisfied with the mobile options available to them at work. Others want to gain a stronger sense of control by having more input before leaders choose the systems they will use regularly.”

Related Posts

  • Encouraging Employees to Take a Digital Detox
  • Why Do Employees Leave?
  • (10/17) Can You Require That Employees Attend Social Functions? – SHRM
  • Why You Need HR Analytics
  • PBJ and Your Staff

Categories: Technology, Trends in the Industry / Tags: Featured, Latest Articles, More Articles

Primary Sidebar

AROUND THE WEB

Items of interest from across the web.

  • As More States Are Legalizing Marijuana, How Should Employers Respond – HR Executive
  • Giving Thanks for Senior Living Employees, Leaders — McKnights
  • 22 States Petition CMS to End Mandate As 76% of SNF Staff Behind on Vaccines – Skilled Nursing News
  • 6 Ways to Re-energize a Depleted Team – Harvard Business Review
  • 7 Ways to Lift Up the Employees’ Morale Ahead of Holiday Season — Entrepreneur
  • Workforce, Financial Relief Focus in ‘Tumultuous Period’ After Midterms: Argentum – McKnights
  • 6 Steps to Creating More Inclusive Job Descriptions – HR Morning
  • Mental Wellbeing and Resilience: Tech + Culture to the Rescue – HR Daily Advisor
  • Employers Have ‘Flexibility Fatigue.’ But That Could Put Them on the Wrong Side of the ADA. – HR Dive(11/16) Employers Must Push Preventive Care to Inflation-Worried Staff – TLNT

View All

CONTACT INFO

Publisher: CC Andrews
440.638.6990
Editor: Joanne Kaldy

PO Box 360727
Cleveland, OH 44136

CATEGORIES

  • CULTURE & LEADERSHIP
  • RETENTION & ENGAGEMENT
  • REGULATORY
  • TECHNOLOGY
  • TRENDS IN THE INDUSTRY

Copyright © 2023 - InFrontWorkforce.com. All rights reserved.