Right now, your employees are being bombarded with information from different sources. They may not be sure what to believe, or they may believe things that aren’t true. In the midst of the chaos and stress exacerbated by the pandemic, transparency can help your teams trust you and more easily embrace facts and not believe or spread misinformation. Here are a few keys to transparency:
- Acknowledge the unspoken questions and share information with staff before they ask. This helps your workers to see you as someone who understands their concerns and attends to their needs.
- Share the “why’ behind how a decision was made. This increases buy-in and enables you to address objections and resistance early on.
- Remove obstacles to clear communication. Respond to questions promptly and give workers multiple opportunities to ask questions, share ideas, and express concerns. Don’t claim to have an open-door policy if you are never available to talk.