Unlike skilled nursing and senior living setting, workers in home actually experienced less burnout as the pandemic wore on. In a recent survey of 330,000 senior care workers, the burnout rate for home care workers dipped 12% in the second half of 2020. At the same time, burnout rates for workers in skilled care and senior living actually increased by double digits.
Experts suggest that home care providers perhaps did a better job of adapting to their employees’ needs during the pandemic. Elsewhere, home care demand increased during the COVID crisis, so providers had to change their engagement and retention strategies.
Burnout is a costly problem that increases turnover and absences, and it negatively impact worker performance and client satisfaction.