According to a new study, forgiving the boss for mistakes boosts workers’ own job satisfaction. The study showed that:
· By its nature, the act of forgiveness means investing something positive into the relationship.
· Staff who have better quality relationships with their boss initially are more likely to forgive him or her when there is a mistake or problem.
· The positive impact of forgiveness varies according to the seriousness and frequency of the boss’s mistake.
· Relationship-building is especially important for employees who interact with a limited number of people on the job.
