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(8/5) Survey Finds Soft Skills Training Important to Gen Z

By Joanne Kaldy / August 5, 2019

While Generation Z workers are the most tech-savvy group ever to hit the workforce, they value soft skills as much as technological abilities. According to one survey:

·         40% of employees believe that companies should provide soft skills training when it comes to speaking to customers, clients, and/or patients.

·         Only 44% of employers are offering these soft skills.

·         94% of Gen Z employee who receive regular job-related training say they deliver better customer/patient care and service as a result.

·         94% of Gen Zers say they are motivated by learning opportunities; and 37% say they would leave their current employer if they don’t get the training they want/need.

·         40% of Gen Zers want instructor-led, in-person training.

·         42% of Gen Z employees say they have avoided asking for training for fear of reprisals.

·         70% of employers don’t incentivize training; when they do, they are more likely to offer gift cards than benefits or advancement opportunities.

Read the full article.

Related Posts

  • (1/31) Viewpoint: The Case for Soft Skills
  • (4/26) The Need for Soft Skills Training Grows as Automation Transforms the Workplace
  • (8/2) 4 Creative Ways to Make Your Training Relatable
  • (2/06) 5 Myths about Gen Z Workers
  • Report: Workers Want, Need Tech Skills But Often Lack Training

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