Good, constructive feedback leads to better performance. Here are four steps you can take to get the best out of your team members:
- Review expectations, especially if someone has missed goals or deadlines. Ensure you have a shared view of success.
- Plan a two-way conversation. This means referring to specific issues or concerns, including examples (i.e., ‘You missed two meeting last month and didn’t contribute at any of the ones you did participate in.’).
- Agree on understanding. Make sure you’re on the same page before you end a conversation. Review what was discussed and confirm that the employee understands and shares your plans for moving forward.
- If the first conversation doesn’t work, have another. Make sure you are clear about what your concerns are and what actions you expect the employee to take. Put a timeline on your expectations and discuss repercussions of not meeting those goals.
