New data suggests that the scope of employee relations has expanded and that HR leaders need to prioritize this and even take on some new roles:
- Current employee relations efforts include analytics (85%), proactive training (77%), policy development (68%), and policy oversight (68%).
- Staff are increasingly watching the progress and results of investigations when there is a problem. They notice whether outcomes are fair and equitable.
- Employees talk with each other about how their managers handle a bad situation.
- Fewer than 1 in 5 organizations (17%) share aggregated, anonymous investigation or employee relations data with workers.
- Only 28% of organizations report training employee relationships investigators once a year or more, and two-thirds report having no formal training program.
- Two-thirds of organization say they use metrics for data-driven insights and more than half use data to develop and revise policies.
