There is real room for improvement when it comes to communication between front-line workers and their managers. In a new survey, 40% of workers said that communications from management show that they are “out of touch” with their employees. Among other findings:
- 42% of respondents said that communications from leadership were often irrelevant.
- 30% of workers actually said that internal communications actually have interfered with their ability to do their jobs.
- 1 in 4 workers said their company doesn’t have a “go-to” channel for important updates; and 32% said that if there is such a channel, it doesn’t work for them.
It’s important not to assume that communications are serving their purpose or even reaching workers. Instead, “check in” periodically and see if your employees are getting and paying attention to communications and if they find this information useful. A more effective way to connect with workers might involve training and career development, as well as upskilling initiatives.
