The emotional labor of leadership, managing one’s feelings and emotional expressions to do their job effectively, can be challenging – especially in times of crisis. There are steps that can help:
- Recognize that emotional labor is work. Managers should have a way to express their feelings and be themselves in a safe space. Holding in emotions is unhealthy and contributes to stress, burnout, and even illness.
- Promote self-compassion from the top down. Managers should be encouraged to pursue self-care and model a healthy work-life balance. It also is important to be patient and understanding with themselves, as well as others.
- Provide training on handling others’ emotions. Managers need the skills to deal with others’ feelings without absorbing negativity or promoting or participating in conflicts.
- Offer peer support. Managers should have the opportunity to share feelings, concerns, and empathy with their colleagues without fear of being judged or hurting the integrity.
