Workforce management systems make life easier for employees, particularly during difficult times. They use these to report their hours worked, request vacation days and other time off, record their progress on projects, and check and adjust their work schedules. Real-time access to this information also makes it easier to managers to track what workers and doing and where there are coverage and other gaps that need to be filled.
Here are five things you need to know before you purchase a workforce management system or update an existing one:
- Your system should help employees address workplace concerns such as flexibility, sick leave, and mental health support. It should be able to help you identify gaps and problems, such as workers who are taking lots of days off or falling behind in their tasks.
- A good system makes it easier for you to check in with employees frequently. The capability of an automated pulse survey is particularly helpful. For instance, you can ask an employee who is out sick how they are feeling and when they might be ready to return to work.
- Your system should be designed in a way that can help you ensure compliance with federal and state laws regarding employee leave.
- A good system provides tools that support last-minute shift changes, especially during a crisis.
- Your workforce management system can be used to help keep workers safe during the pandemic by enabling things like pre-shift health screenings or shift check-in processes.