Success, and even survival, moving forward will require managers and other leaders to be online communication masters. Here are some dos and don’ts to sharpen your virtual skills:
- Master the technology. Identify the platforms, such as Zoom, Skype, Google Hangouts, and Microsoft Teams, that you’ll need to use and learn about them. Know how to log in from various locations, download any necessary plugins, ensure security, share screens, etc. If you need more training, there are some great tutorials available on YouTube. Test your computer microphone, headset, and webcam; upgrade as needed.
- Find a quiet place. Minimize the opportunities for interruptions, as well as unexpected and disruptive noises (such as garbage trucks or sirens).
- Set the scene. Be aware of what people will see during a video call. Is your room tidyAre there books piled in the corner. Create an attractive, well-lit setting for your video meetings.
- Dress appropriately. Look professional, comb your hair, and look as good as possible. Don’t get lazy or sloppy just because you’re working remoting.
- Stay engaged. Don’t be looking at your phone or typing during the video call. Be alert, listen, and (as appropriate) ask questions and add comments or insights.
- Don’t: forget your profile, run out of power, talk over others, slouch or fidget, or talk off screen to others in your home or office.