How to build a staff with skills, passion for sustained digitalization.
To successfully integrate data, artificial intelligence (AI), and automation into your operations, a commitment to digitalization has to be embedded in your culture and embraced by employees at all levels. According to a recent survey, 84% of business leaders are planning to increase investment in technology this year; and the majority also believe that it isn’t enough to throw money at digitalization. Seven in 10 said that a culture shift is also necessary to prepare for a high-tech future; and they’re counting on HR for help.
Getting staff up to speed is a priority for business leaders. In fact, 33% cited lack of a tech-savvy workforce as a top barrier to digital transformation. To address this issue, 48% said they are looking to provide “clear guidance” for employees on new tools and processes, as well as promoting cross-functional collaboration and ensuring data literacy in all roles.
Nearly half (41%) of business leaders said they are prioritizing experimentation with digital processes and solutions via limited beta-testing. This is designed to encourage understanding and innovation through hands-on learning.
Leaders need an HR team that embraces and supports digitalization and integrates it into the organization’s culture. Among the roles you can play:
· Help identify continuous learning courses and other opportunities that will provide maximum competence-building within budgetary limitations. Work with software and other vendors to ensure training and support on new products and updates. Offer training that meets the needs and learning styles of both younger and older workers.
· Assess job candidates for their ability to embrace, accept, and lead change. Adapt hiring parameters to attract employees with the talent and enthusiasm to “retool” the culture and be effective problem solvers.
· Encourage cross-collaboration between IT staff and creative teams (marketing, social media, etc.) to build effective digital platforms and tools.
· Work to develop a talent pool that encompasses digital skills across functions.
Not every worker you hire needs to be digital-savvy, but it is important that they be willing to learn and embrace the company culture and the role of technology in ensuring quality care and organizational success.