Sometimes it’s the journey, not the destination; employee journey mapping can help everyone enjoy the trip. Journey mapping, though typically associated with efforts to track customer/patient encounters, can help you identify the moments that matter to employees in their work experience. What is journey mapping? Generally, it is a process in which you visually plot out the experience your employees have in their tenure with your business, helping to identify opportunities for improvement and highlighting the good and bad parts of the experience. Employee journey mapping enables HR to examine what employees are saying about the organization (for instance, on social media) and determine how closely their experiences match what is described in recruitment and hiring materials. Via mapping, HR can track each stage of employment to understand how it impacts the worker’s experience holistically. … [Read more...] about Employee Journey Mapping: Track Worker Experience to Improve Recruitment, Retention
Retention & Engagement
Understand Employee Complaints to Improve Retention
From pay and equity issues to concerns about benefits and communication, employees share their top workplace grievances. A survey of employees at 2,100 organizations representing various industries identified the top complaints employees have. Consider which of these might be issues in your organization and how you might address them to improve hiring, retention, and engagement. … [Read more...] about Understand Employee Complaints to Improve Retention
Time’s Up: Set the Alarm to Improve Inclusion, Retention, Engagement
Now is the time to pursue opportunities to address issues regarding harassment and inequity. A manager often scolds and criticizes staff—loudly—in front of others. A practitioner interrupts and dismisses others at meetings. A resident uses racial slurs and sexually suggestive language around caregivers. Qualified individuals are passed over for promotions because of gender or age. When such situations occur, they can lead to morale and performance issues and high turnover rates. They also can hurt an organization’s reputation, making it difficult to attract and keep good employees. Many women and others in healthcare everywhere—at all levels and in all job categories—have experienced harassment, bullying, and power inequity in the workplace. Recently, a group of women in the field—including physicians, nurses, pharmacists, and others--joined together to launch Time’s Up Healthcare, an effort … [Read more...] about Time’s Up: Set the Alarm to Improve Inclusion, Retention, Engagement
Campaign to Keep Politics from Disrupting the Workplace
When employees talk politics on the job, it can cause stress, negativity. HR can help turn down the heat on political discourse and ensure a cooler workplace. In recent years, more people than ever follow and are interested in politics; and many people on all sides of key issues have strong opinions and beliefs. According to a survey by American Psychological Association, at least 1 in 10 working Americans said they have experienced tension or stress, felt more cynical and negative at work, and have had difficulty completely their tasks as a result of political discussions at the office. … [Read more...] about Campaign to Keep Politics from Disrupting the Workplace
Give Employees a “Nudge” for More Engaged, Productive Workplace
Change is hard for people; but you can make it easier. Behavioral “nudges,” actions employing positive reinforcement and indirect suggestions as ways to influence behaviors and decisions, can be used in the workplace to encourage teamwork and improve productivity. … [Read more...] about Give Employees a “Nudge” for More Engaged, Productive Workplace
Use Careers in Aging Week to Attract New Employees All Year
This special event is a great opportunity to bring awareness, visibility to careers in the aging field. HR professionals can use Careers in Aging Week (CIAW), March 3-9, to promote jobs in post-acute and long-term care and attract new employees throughout the year. There are many tools and resources available; and you can take these and customize your own creative approach. Start by viewing a brief video about “The Information and Tools You need to Promote Careers in Aging Week.” There are other videos that you can use to promote aging-related jobs and careers. These include Non-Academic Careers in Aging and Trends in Aging. There also are online resources … [Read more...] about Use Careers in Aging Week to Attract New Employees All Year
Three Obstacles to Stellar Employee Performance
There are obstacles that have the potential to derail even the best employees, and you need to identify these hurdles to get over them. My article last week talked about eight areas of inquiry to help assess performance and give the manager the information required to not only enhance performance, but also to create dialogue and increase commitment. Here, we will explore three common performance obstacles and how to address them. … [Read more...] about Three Obstacles to Stellar Employee Performance
Study Provides Insights into Employee Engagement Factors
Several psychological benefits spark employee satisfaction and loyalty, according to researchers. Organizations invest billions of dollars every year in employee engagement tools, but too often they miss the mark. Now a new study offers some insights into the psychological factors that promote employee engagement. “Delivering the Psychological Benefits That Drive Employee Loyalty,” which involved a survey of 1,466 full-time employees at mid- and large-size U.S. companies, suggests that five types of psychological benefits drive employee engagement. … [Read more...] about Study Provides Insights into Employee Engagement Factors
Assess Employee Performance with These Eight Conversations
Once an organization has developed a comprehensive performance management system, each manager tasked with assessing employee performance needs the abilities to build constructive dialogue. By addressing eight key areas for inquiry in the performance management conversation, you can demystify the process and have meaningful interactions. The underlying assumption is that long-term and post-acute care providers understand the relationship between enhanced performance and healthy retention. … [Read more...] about Assess Employee Performance with These Eight Conversations
Go with Gurus: New Way to Retain Top Performers
For those employees who aren’t interested in management but who have talent and leadership skills, consider a “guru” track. Popularized in Silicon Valley a few years ago, the guru track enables good employees to advance and embrace new challenges without taking on a management position. Workers in the guru track get many of the same benefits as a manager. For instance, they have the opportunity to take on new projects, assume more responsibility, and receive the pay increases. This track holds a prestigious status within the company culture, and it focuses on nurturing talent, skills, and expertise. … [Read more...] about Go with Gurus: New Way to Retain Top Performers
